Delivery & Returns

*** Christmas 2018***

Our last day for postage is 21st December 2018 we reopen Monday 7th January. Any orders placed during this time will be dispatched Monday 7th January. 

First class signed for or guaranteed next day delivery available.

Orders placed before 3pm Monday to Friday Will be dispatched the same day. Orders placed after this time will be posted the next working day. This includes any orders placed for next day delivery.

Returns are accepted within 14 days of receipt. If you have concerns, please contact us immediately. All hair must be unused and unopened for a refund due to hygiene reasons. 

Any special or custom made orders are unable to be returned as are custom made to customers own requirements, please double check colours using one of our colour rings available on the website. 

All products returned must be in there original packaging and unused. If returning any of our hair extensions, they must not have been removed from packaging, washed, straightened or used in any way to receive a full refund.

Postage costs can not be refunded.

Royal Mail first class signed for insures parcels for up to £50 and special delivery upto £500 against any loss or damage of parcels. If you require extra cover please email us. 

Customers are advised to send back products recorded delivery so you can track your parcel.

We will not be responsible for any loss or damage caused to items whilst in transit.

If you require an exchange of products, it is the buyer’s responsibility for cost of postage.

Thank you

Elegant Hair